All orders are prepared and shipped within 24 to 48 hours by our team (excluding weekends and public holidays). During busy periods, preparation may take up to 72 hours.

Delivery times are typically 8 to 15 business days via tracked shipping.

For more details, see our full shipping policy.

You have 14 days from receiving your order to return an item and request a refund or exchange. After this period, we unfortunately cannot accept returns.

The item must be unused and in its original condition, with its original packaging and proof of purchase. Return shipping costs are the customer's responsibility.

See our detailed refund policy.

You can track your order in two ways:

1. Via our tracking tool: Go to Track My Order, enter your order or tracking number and click "TRACK".

2. Via email: Check the shipping confirmation email you received, which contains your tracking number with a direct link.

For any questions about your order status, contact us at support@jolieandjuliette.com.

If your order arrives defective (fully or partially), you can receive a replacement or refund for the affected items.

To do so:

1. Send us a message at support@jolieandjuliette.com
2. Include proof of payment (screenshot of the confirmation email)
3. Add photos of the affected items
4. Specify whether you want a replacement or refund

Important: Never return your purchase directly to the manufacturer without contacting us first.

Our team is available 7 days a week and you can reach us in several ways:

1. By email: support@jolieandjuliette.com for all your questions
2. By form: Via our contact page

We are committed to responding as quickly as possible to provide you with a smooth and satisfying shopping experience.